Terms and Conditions

Welcome to Madina Dental Instruments!

These Terms and Conditions outline the rules and regulations for the use of Madina Dental Instruments’ Website and Services. By accessing or purchasing from this website, we assume you accept these terms and conditions in full. Do not continue to use Madina Dental Instruments’ website if you do not accept all of the terms and conditions stated on this page.

1. General Provisions

  • Eligibility: By using this site, you represent that you are at least the age of majority in your state or province of residence, or authorized to make purchases on behalf of a medical, dental, or veterinary practice.

  • Service Scope: Madina Dental Instruments is a wholesaler and supplier of high-quality medical, dental, and surgical instruments. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products and Orders

  • Product Accuracy: We strive to display the colors, specifications, and details of our products as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the site are error-free.

  • Pricing & Availability: All prices are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time without liability.

  • Order Acceptance: Receipts of an electronic order confirmation do not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason after receipt.

3. Shipping and Delivery

  • Global Shipping: As a global exporter, Madina Dental Instruments ships products to healthcare providers worldwide. Shipping times and costs vary based on destination and package dimensions.

  • Free Delivery Promotion: Free courier delivery applies automatically to qualifying orders over $999 USD (or equivalent currency).

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. The customer/recipient is solely responsible for paying these additional charges.

4. Returns and Refunds

  • Inspection: Upon receiving your shipment, please inspect all items immediately for damaged or missing components.

  • Return Authorizations: Returns must be pre-authorized by customer support before sending items back. Products must be unused, in original packaging, and in resalable condition.

  • Defects or Shipping Damage: If you receive a defective or damaged instrument, please contact our team within 7 days of delivery for replacement or credit instructions.

5. Proper Use & Liability Disclaimer

  • Professional Use: Instruments sold by Madina Dental Instruments are intended for use by trained medical, dental, and veterinary professionals.

  • Limitation of Liability: Madina Dental Instruments shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the improper use, sterilization, or handling of our products, or from reliance on any information provided on this website.

6. Intellectual Property

Unless otherwise stated, Madina Dental Instruments owns the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and print pages from the website for your own personal or commercial purchasing use, subject to restrictions set in these terms.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with international commercial trade laws and the governing jurisdiction of our primary place of business.

8. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our website’s contact form or customer support channels.